Changes to the Patient Experience in 2021

Patty Riskind, Head of Global Healthcare for Qualtrics, authored an article for Forbes.com titled 8 Patient Experience Trends to Watch in 2021. The article discusses the changes currently taking place in the healthcare industry in response to the 2019 Coronavirus pandemic that exposed the inefficiencies, disparities, and weaknesses of our healthcare system. It’s due in large part to these inefficiencies and disparities that there has been an increase in the attention paid to what goes on inside America’s medical facilities. The article discusses these eight healthcare trends to watch out for this year:

  1. Transitioning from a system of measurement to a system of action

Because healthcare systems are always evolving, there will be different ways of providing patients with the best care moving forward. Instead of measuring patient care by the number of patients that are being cared for, the gears have shifted towards measuring patient care by the actual care being provided to them. People have realized that in many cases, actions speak louder than words. When a healthcare provider goes out of their way to understand a patients’ concerns, as well as get to know them on a more personal level, that speaks volumes. It shows the patient that the provider cares about them, and their health, as a person rather than just a number.

  1. Leveraging electronic medical records with experience management

Communication is extremely important when developing relationships with patients. Many healthcare facilities have begun issuing surveys to their patients to obtain feedback regarding the care they received. This is a great way to measure how they’re doing and to identify the areas in which improvements are needed. And the survey results can be added to the patient’s record, which can help to provide the patient with a better experience in the future.

  1. Tapping into the digital revolution

The American healthcare system was greatly affected by the Coronavirus epidemic, leading to significant changes in the way we provide and receive medical care. Doctors had to find a way to provide patient care virtually when it wasn’t safe to go into the office. Virtual visits and telemedicine appointments became an effective way for doctors to see more patients in less time, and most importantly, safely. It also enables providers to be more accessible, communicating with patients electronically through the online portals many began using this past year.

  1. Focusing on resilience and retention

For those in the medical profession, 2020 was one of the most difficult years to date. And now more than ever, in order to guarantee that medical providers are well-engaged, they need to be supported. Health systems must provide their employees with the resources they need to be focused, engaged, and aware. Employees need to feel safe and they want to know that they’re being heard and supported. If health systems show they care about and support their employees, then the employees will be able to pass along that care and support to their patients.

  1. Diversity, equity, inclusion

Having a diverse workforce is extremely important, especially in the medical field. Working with people from a wide variety of backgrounds enables teams to share thoughts, create new ideas, and develop innovative solutions to a range of medical conditions, thanks to perspectives they otherwise wouldn’t have. A diverse workforce drives change, increases awareness and education, and brings new values and understanding to critical decisions.

  1. Building trust

Healthcare providers must build trust with their patients. There are many various reasons why people go to hospitals, medical centers, or doctor’s offices. But one thing remains the same in any case: when a patient is in a time of need, that patient needs to feel safe, trusted, and cared for. During the COVID-19 pandemic, a large amount of misinformation was spread, causing many people to panic and question what they were told. Healthcare providers must develop a trusting relationship with their patients in order to ensure that the information they provide is trusted by their patients.

  1. Measuring the ROI of NPS

If a patient endures a poor experience, there will be consequences. Patient experiences have a huge impact on safety, referrals, revenue, and the credibility of the facility – and negative experiences will indicate negative results. A Net Promoter Score (NPS) is used to measure patient loyalty as well as the potential for them to recommend the facility to others. Fostering a positive work environment leads to better NPS scores and is reflected in the care that is provided to patients.

  1. Investing in Experience Management culture, competencies, and technology

Experience Management is a great way for organizations to improve experiences involving customers, vendors, suppliers, employees, and shareholders. To ensure maximum satisfaction, tracking experiences will be helpful when determining what works and what doesn’t. And investing in a facility’s culture, support, and resources will aid in the future success of both the facility, and the patients it serves.

The Manufacturing Process at Medical Indicators

Check out the below video for an inside look at Medical Indicators’ manufacturing process! The video was filmed during the 2020 Coronavirus Pandemic, and highlights our dedicated employees who rose to the occasion to provide customers with the high-quality products they needed, as quickly as possible. We worked around the clock to increase production capabilities and streamline processes, producing four times the number of thermometers as in years past.

All of Medical Indicators’ thermometers are manufactured at our corporate headquarters located in Hamilton, New Jersey. Our production facility is FDA-registered and ISO-certified, and we manufacture every product in our controlled production room. Safety is paramount at Medical Indicators, and we take pride in the fact that all of our thermometers are non-hazardous, non-toxic, and latex, glass and mercury-free. They are FDA-registered, meet all ASTM standards of accuracy, and are CE-certified meeting all European standards for health, safety, and environmental protection. Biocompatibility tests are conducted to confirm the safety of our thermometers and to ensure that we meet or exceed even the highest domestic and international safety and quality control standards.

We manufacture our products in the US because it allows for many benefits, including the production of higher quality products, faster production and delivery times, competitive pricing and more jobs for Americans. We’re proud to be an American-made company and we’ve found that our customers, both in and outside of the US, appreciate the fact that we provide high-quality, American-made thermometers.